FAQ

CAN I DYE, BLEACH OR COLOR THIS HAIR?

  • Yes, you can color our hair. Our hair is 100% Raw Filipino Hair & has never been chemically treated & it can therefore handle the coloring process very well. However, it will no longer be Raw once you color or process the hair. We do recommend going to a professional stylist for any of these services.

CAN THE HAIR BE STRAIGHTENED OR CURLED? 

  • Yes, this is 100% Human Hair, so you have to treat it like its yours. You can curl, & straighten the hair as desired. Please be advised the hair may lose some of the curl pattern with constant straightening & blow drying. It is important to remember that the hair is not attached to any cuticles so it no longer is receiving any nourishment, so if you continuously straighten you will Relax the Pattern just like you would with your own hair. 

HOW CAN I BE FEATURED ON YOUR WEBSITE OR INSTAGRAM?

  • Send your photos with our hair to our email themermaidexperience216@gmail.com. On Instagram you can tag us @mermaidvirginhair & use the hashtag #MermaidMobb then we will feature you. 

 HOW MANY BUNDLES ARE RECOMMENDED?

  • For 12” - 18” we recommend 2-3 bundles for a full install
  • For 20” - 26” we recommend 3-4 bundles for a full look
  • For 28” - 40” we recommend 5 bundles for a full style

CAN I GO SWIMMING IN THIS HAIR?

  • You may go swimming in pools and hot tubs. We recommend braiding your hair or pulling it up into a ponytail before swimming to keep your hair from tangling. It is best to wash your hair right after swimming. Add a spray in conditioner after swimming.

 DO YOU OFFER REFUNDS OR EXCHANGES?

  • For health & safety reasons, there is no refund or exchanges. If a item is defective, please email & contact us within 3 business days of receiving your order & we will be more than happy to assist you. 

HOW LONG DOES THE HAIR TYPICALLY LAST?

  • The longevity of your hair depends upon how well you take care of your extensions. With good and proper care, our raw extensions can be reused and reinstalled and last for up to one year.

WHAT COLOR DOES THE HAIR COME IN?

  • The hair comes in the original state of the donors hair. Which is usually LIGHT to DARK shades of natural brown: Remember hair can be colored to your liking.