Hey Babes, 

• We are unable to offer refunds, returns, or exchanges due to sanitary reasons all sales are final !!
• Please carefully review your order before submitting it to ensure that all items and quantities are correct.
• Mermaid Virgin Hair reserves the right to refuse all returns, reshipments, and refunds at our discretion.
  

Please note that our refund policy applies to all items, including international orders. We are not responsible for any customs fees, taxes, or clearance charges that may be imposed by the destination country.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide us with your order number and multiple photos of the damaged product/s.

If your item is defective we will allow an exchange. We will not allow an exchange if the item has any signs of being worn; hair cannot be brushed, combed, cut, taken out of the bundle and tried on, or tampered with in any way.

 

CANCELLATIONS POLICY

Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.

If you have any questions or concerns about our refund policy, please contact us immediately and we will be happy to assist you.